AI agents by industry
A case's first contact comes in over WhatsApp, often at night and almost always from someone who is upset. If nobody answers within the first hour, they message the next firm.
The real problem, not the generic one.
In law, the problem isn't a lack of messages: it's that most of them aren't cases. A lawyer who handles their own WhatsApp loses hours explaining the same thing to people who were never going to hire them, and gets to the real cases late. The agent does the first screening and hands the lawyer only what has already been classified.
The same five questions, answered instantly.
So your team only talks to people worth the time.
The part nobody shows in a demo.
No made-up numbers.
The lawyer stops reading conversations from scratch. They open the CRM and find the case already classified, with the city, the stage and what the person described in their own words. The first call starts where the third one used to.
What is specific to this industry.
In the diagnostic we review the practice areas the firm actually handles, the ones it turns down and how it words those refusals, because saying no is part of client service too. We define the classification tree and the escalation list by procedural urgency.
The four setup phases and timelines are on the AI agency page; the method applied to your whole sales function is in our method.
What people ask before hiring us.
No, and that is a hard rule written down before anything goes live. The agent gathers the facts, identifies the practice area and books the appointment. It gives no legal opinion, does not comment on the merits and does not estimate outcomes. Anything that comes close to advice is escalated to a lawyer.
The agent runs on the firm's own CRM, not on a third-party platform. The conversation stays where the rest of the client's information already lives, under the data processing policies the firm has already set under Colombia's Law 1581 of 2012.
Yes. It gets a tree of practice areas —criminal, employment, family, civil— each with its own questions, and it routes the case to the right lawyer. Areas the firm doesn't handle get a courteous reply and are closed out.
That is the norm, not the exception. The agent is trained to collect the facts without pressing and to escalate to a person when it detects real distress. It doesn't keep pushing to fill in fields while someone is in crisis.
Same agent, different rules.
The next step
By the end of the diagnostic we know whether an AI agent is what your operation needs right now, or whether something else has to be sorted out first. If it's the latter, we'll tell you.